Customer service situations at the hotel reception

The videos contain short dialogues in Finnish in the most typical situations at the hotel reception. The videos are suitable for skill level A2 - B1, e.g. for students in the hospitality and tourism industry. With the help of this material, you can practise vocabulary and phrases as well as listening comprehension. There are no subtitles in the videos.

Pöydän ääressä kädet selittävät ja pitelevät kynää. Pöydällä vihko.
Photo: Rainer Paananen. All rights reserved.

Booking a hotel room

Breakfast to go

The car park

Checking in 1


Ordering a taxi

Checking out

Checking in 2

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